Frequently Asked Questions
We know you have questions about Six Flags, and we love answering them! Here are some of the questions we are asked most frequently:
Frequently Asked Questions
What is the mailing address and phone number?
Drop us a line or give us a call! Our mailing address is:
Six Flags Great America
1 Great America Parkway
Gurnee, IL 60031
I’ll be visiting the park with my family, what can we all do together?
There are plenty of rides and activities your family can enjoy together while visiting Six Flags Great America. We have tons of ideas on our tips for family fun page, or you can stop by Guest Services for help planning your day at the park.
May I bring my own food and beverages into Six Flags Great America?
We have so many delicious food options within the park! No outside food, beverages or coolers may be brought into Six Flags Great America. Exceptions are made for guests with special dietary needs including certain food allergies and baby food/formula. Guests should visit the Guest Services building to the right hand side of the main entrance when they arrive at the park for approval to bring in special dietary foods. The special dietary food containers will be marked and dated to clearly show that they have been approved for entry into the park.
Can I bring my selfie stick or monopod into the park?
Selfie sticks, monopods, and similar items are not allowed inside Six Flags parks.
What types of jobs does Six Flags Great America offer and how do I apply?
Have you always wanted to work at Six Flags? Join our team! Six Flags offers fun, fulfilling jobs in various departments––both seasonal and long-term. Check out our Jobs Page for more information and to apply online.
Are there ATMs in the park?
Need Cash? ATMs are conveniently located throughout the park in the following spots:
- Carousel Plaza near Flags
- Hometown Square near Trudy's Sweet Shoppe
- County Fair across between the Games Gallery and Food Court
- Behind Blue Ribbon Turkey Legs in County Fair Food Court
- Boardwalk in Southwest Territory in front of JB’s
- Inside Front Gate near Guest Relations
- Outside Front Gate near the Restrooms
- Southwest Territory near The Oasis
- Orleans Place near Le Chic Boutique
- Yankee Harbor near Angelo's Pasta & Pizza
- Yukon Territory near Claimjumpers
- Hurricane Harbor near Hurricane Hank's
I lost something in the park. What should I do?
Can I rent a stroller or wheelchair?
Absolutely! Strollers, wheelchairs and electric convenience vehicles are available for rent just inside Orleans Place, on a first-come, first-served basis. There is a fee as well as a refundable deposit to rent these items.
What should we do if our group gets split up?
The park is really big, so as soon as your group arrives, we suggest arranging a meeting place and time just in case you get separated from one another. Although we are unable to page for separated party members, messages can be left for them at Lost Parents Center in the Guest Services building located in Carousel Plaza near the exit.
Where can I find information for guests with disabilities?
We strive to make sure that Six Flags is fun and accessible for everyone. Lots of guests with disabilities enjoy the park every day. We offer special access passes, and wheelchairs and electric convenience vehicles are available for rent just inside the main entrance, on a first-come, first-served basis. To rent these items, a valid driver's license, state identification, military identification, or major credit card may be required.
Please stop by Guest Services to pick up a Safety & Accessibility Guide or visit our Guest with Disabilities online page for more information.
What if my child gets separated from our group?
Don’t panic! If your children become separated from your party, contact the nearest Team Member or security officer for assistance, or go to the Lost Parents Center in tin the Guest Services building located in Carousel Plaza near the exit. Please point out this office to your children when you arrive so they know where to go if they get lost.
Where should I leave my pets?
Leave them at home–– We know you love your pets and we love animals, too. But they can’t come to Six Flags with you. Kennel service is unavailable. We can refer you to a local Kennel for use during your visit. Pets may not be left in or tied to an unattended vehicle in the parking lot.
How do I re-enter the park if I have to leave for some reason?
If you need to leave the park and plan to come back in the same day, you first need to get your hand stamped at the exit/re-entry gate. When you return, you must re-enter through the main entrance gate and show the hand stamp. Without the proper hand-stamp re-entry will not be allowed. Season Passholders must also get their hand stamped because Season Passes can only be scanned once per day. Transferring hand stamps is a violation of Six Flags policies and is strictly forbidden.
Are laser pointers permitted at Six Flags Great America?
For the safety of our guests and employees, laser pointers are not permitted.
Can a friend save my place in line?
Even if the lines are really long and you have been waiting a long time, guests are still not permitted to save places in line, bypass others in line or exit the line and return to the same place for any reason. Guests exiting a line must go to the back of the line if they choose to return. Line jumping may be cause for ejection without refund.
Does the park ever close because of weather?
Yes, sometimes we have to close because of weather. Guest safety is our number one priority and there are certain weather circumstances that may cause the entire park to close earlier than scheduled or not open at all. As soon as closures are confirmed the website operating calendar will be updated with the park’s current operating status. Please check the website prior to visiting on days when weather may be a concern.
Can I wear rollerblades or other recreational wheels (roller skates, skateboards, etc.) in the park?
No recreation wheels, including Heelys and other tennis shoe style roller skates are permitted at Six Flags Great America.
What happens if it rains while I am in the park?
There are still a ton of activities that are amazingly fun in any kind of weather––including indoor shows, restaurants, shops, games and arcades. If rain, wind or electrical storms force us to close certain rides for your safety, they will re-open as soon as safe operations can be assured. Refunds or rain checks for inclement weather are not offered.
What is Six Flags Great America's alcoholic beverage policy?
No alcoholic beverages may be brought into Six Flags Parks. Alcoholic beverages purchased in the park may not leave the premises. Excessive consumption of alcohol is cause for ejection from the park without refund. No one under age 21 is permitted to consume alcoholic beverages and proper identification is required to purchase and/or consume alcoholic beverages at Six Flags Great America.
Do you recommended meal times?
To beat the crowds we recommend eating around 11:00a.m.for lunch and 5:00p.m.for dinner.
Does Six Flags Great America have a dress code?
We want you to dress casually and comfortably, but in keeping with our family-friendly atmosphere, and for health and safety reasons, Six Flags Great America strictly enforces a dress code. Proper attire must be worn in the park at all times, including shirts and appropriate footwear. Clothing with rude, vulgar or offensive language or graphics is not permitted at any time (shirts cannot be turned inside out as a solution). Bathing suits may be worn only in the water park area. Park admission may be denied if clothing is deemed by management to be inappropriate.
Where should I eat at the park?
Six Flags Great America has food for every taste from hamburgers and fries to chicken or pizza, there are eateries for every taste conveniently located throughout the park. Salads are available, plus delicious treats such as funnel cakes and ice cream. Six Flags Great America proudly serves Coca-Cola products throughout the park for your enjoyment as well. Check out our food listings page.
Can I smoke?
Try to quit before coming Six Flags Great America––it is a smoke-free environment. But if you need to light up, smoking and e-cigarettes are allowed in specifically designated smoking areas––on the blue benches. Smoking is prohibited for guests under the age of 18.
What should I do about sun protection?
Sun protection is strongly recommended. Sunscreen may be purchased at most park retail locations.
How many rides does Six Flags Great America have?
Tons! Check them all out on our All Rides page.
How many roller coasters does Six Flags Great America have?
We have a LOT of roller coasters! That’s why we are such a popular destination for thrill-seekers. Check out our All Rides Page.
What is Six Flags Great America's oldest existing roller coaster?
The oldest roller coaster at Six Flags Great America is the Whizzer installed in 1976.
Are there rides for small children to enjoy?
Of course! Six Flags Great America is home to exciting rides for kids of all ages. We have tons of family rides that your pint-sized ones will love, and even attractions for daredevils not quite ready for our major thrill rides! For more information, please visit our kids page.
How do I know which rides require children to be accompanied by an adult or responsible person?
This varies from ride to ride, so the best bet it to check the specific guidelines that are posted at the entrance to each ride.
What are the height requirements for the roller coasters?
The height requirements vary for each roller coaster. The requirements are listed on our all rides page, in the Park Map & Guide you receive at the park, as well as at each ride and are subject to change at any time for your safety.
Are there general ride restrictions?
Typical safety restrictions include height requirements, health and safety advisories, and accessibility guidelines. Height requirements vary from ride to ride. These restrictions are listed on signs posted at each ride and on Ride pages throughout the site.
Are there ride restrictions for guests of exceptional size?
Safety is always our number one priority. Guests with certain body proportions, height and/or weight may not be able to participate on certain rides if the safety restraints will not operate as designed. Specific ride information is available at the ride and at Guest Services.
Are there restrictions for guests with casts?
Are there restrictions for guests with prosthetic devices?
There are restrictions on certain rides, depending on the prosthetic device. If the prosthetic devise impairs you from safely sitting in or on the ride and safety restraints cannot be fastened, you will not be allowed to ride. Please visit our Guests With Disabilities page for more information.
What are the park’s hours of operation?
Park hours vary, so it is best to look up the hours when you’re planning your trip. Just go to the park calendar scroll over the date you’d like to visit us and the hours will pop up––it’s as easy as that!
How much do tickets cost?
Six Flags Great America offers a variety of ticket combinations. See our tickets page for information and prices on daily admission, special values, Season Passes and other options.
What are the best days to visit?
Every day is a great day to visit! But, if you are worried about long lines and crowds, plan to visit the park when attendance is lightest. Best bets: weekdays during the summer and any regular operating day during the months of May, June and September.
What is the weather like?
The weather varies on a daily basis. You may want to bring a jacket or sweatshirt for cool mornings and evenings. If you don’t want to carry it around, store it in the park's lockers until you need it. Please check the local weather services before your visit just in case.
Are there hotels nearby the park?
Some people love to make their trip to Six Flags a real getaway. Please see our lodging page for more information.
What is the Six Flags email newsletter and how can I get it sent to me?
Our awesome email newsletter is sent several times a month. It’s a great opportunity to stay updated on all the most current news, discounts and special events happening at the park! Join now to get the latest delivered to your inbox.
Where can I get a map of the park?
Check out our park map! It is available online. In addition, a free souvenir map is handed out in our Park Map & Guides when you first arrive in the park.
I’ll be visiting the park with my family, what can we all do together?
There are plenty of rides and activities your family can enjoy together while visiting Six Flags Great America. Stop by Guest Services for help planning your day at Six Flags Great America.
When does the park open for the season?
Before you decide to spend the day with us, make sure we are open! Check out our operating calendar for open days and hours.
How can I look up my receipt or reprint my Print-N-Go order?
To look up your receipt, enter email address and your 10-digit telephone number. Once your receipt is shown, you can click the link to reprint your Print-N-Go order.
What if I lose my Print-N-Go Ticket(s)?
If you have lost your tickets, please reprint your tickets by following the instructions in your email receipt. If you do not have an email receipt, please go to the Guest Relations Booth at the park on the day of your visit where they will be able to look up your order and print your tickets for you. A replacement fee will apply. You will need to bring the following: The credit card used to purchase these tickets. Photo ID. Your email receipt or your order confirmation number. If you do not have your receipt or an order confirmation number, Guest Relations staff will still be able to look up your order and print your tickets but you must have Photo ID and the credit card that was used to purchase these tickets. A replacement fee will apply.
What should I do if I can't print my online tickets?
You can have your tickets printed for you at the Guest Relations building. You will need the credit card you used to order the tickets, I.D. and your order confirmation number.
How do I print my tickets at home?
Print-N-Go technology allows you to print your tickets from your computer printer and use those tickets at the park. Skip the ticket booth. Go straight to the gate! You must assign the name of the ticket holder to each Print-N-Go ticket before printing your tickets. You will be asked to register each ticket after the purchase is complete by clicking on the Print-N-Go logo on the order confirmation screen. If you do not know the name of the person(s) who will use the ticket(s), please wait to print the ticket(s). For security reasons, including deterring online fraud, each guest must show photo ID at the turnstiles matching the name that is printed on the ticket. Only young children without Student ID will be allowed entry without ID.
How can I reach Customer Support?
We provide 24x7 technical support for our online store at (407) 261-4290. Our eCommerce technical support team can ONLY help you complete a purchase and CANNOT provide ANY assistance with Memberships, refunds, events or park merchandise (if you ask them to help with anything other than online purchases they will ask you to contact the park directly).
If you need to contact us about your Membership, please visit the member support center online. If you need assistance with anything else, please visit our Contact Us page.
Why can’t I view the online store?
This e—commerce website requires the free Macromedia Flash Player 8. Please download Flash Player 8, and try viewing the store again. The minimum recommended screen resolution is 1024 X 768. The minimum recommended connection speed for dial—up modems is 56k.
Why did I receive a special online offer via email, but my friend didn't?
Like many companies, Six Flags occasionally offers discounts to select recipients in an effort to test different marketing offers before rolling out programs to the general public. Unfortunately, system limitations and testing methodologies limit the number of people we can include in our beta tests so we are unable to add participants.
What if I made a mistake when ordering items from this site?
Before you make your final purchase, carefully review your selections. We do not offer refunds for any tickets purchased online or at the gate. The ecommerce call center staff cannot process a refund under any circumstances. Our tickets are non-transferable. A ticket purchased for a specific Six Flags branded park is only accepted at that theme park or water park location. Tickets purchased for park special events or concerts are only accepted at the gate for the day of the event.
What is the refund policy for online ticket purchases?
Tickets, Season Passes and all vouchers purchased on this site are non-refundable. Six Flags does not offer cancellations, refunds, rain checks or exchanges. Please be sure you have selected the correct park, the correct date, the correct tickets and the correct number of tickets before completing your purchase. The ecommerce call center staff cannot process a refund under any circumstances. Tickets are non-transferable and will only be accepted at that theme park or water park location for which they were purchased. Tickets purchased for park special events or concerts are only accepted at the gate for the day of the event.
I can't complete the order because I don't know all of the information about the season passholder. What should I do?
You must have all of the information necessary to complete the order. If you do not have all of the information, you may purchase a season pass directly from the park.
Do tickets have an expiration date?
Date specific tickets are valid only on the specific dates shown. Tickets and season passes without specific dates are valid during the current operating season.
What if I cannot print my ticket(s)?
Check to make sure your printer is plugged in, properly connected and turned on. Make sure that all color and black ink cartridges contain ink and are working properly. If you are not sure that you have ink, please print a test page such as an email or a photograph. If you are still unable to print your tickets, please go to the Guest Relations Booth at the park on the day of your visit where they will be able to look up your order and print your tickets for you. A replacement fee will apply. You will need to bring the following: The credit card used to purchase these tickets. Photo ID. Your email receipt or your order confirmation number. If you do not have your receipt or an order confirmation number, Guest Relations staff will still be able to look up your order and print your tickets but you must have Photo ID and the credit card that was used to purchase these tickets. A replacement fee will apply.
How do I get my season passholder coupon book?
Your special offers will be automatically loaded to your Season Pass or Membership Pass card. You will not receive a coupon book. Please visit mypass.sixflags.com to see all the benefits of your Pass!
Why is there a $1 "pending transaction" on my credit card statement?
If you purchased tickets and received a confirmation number, or if you tried to purchase tickets but the transaction did not complete, you may see a $1 "pending transaction" when reviewing your online credit card statement. The $1 transaction is used by the credit card networks to verify certain information prior to authorizing a purchase. In ALL cases this $1 transaction will automatically drop off and you will not be charged the extra dollar.
Can I pick up my order at the park?
A "will call" option is not available at this time. However, for Print-N-Go tickets only, if you are unable to print your tickets, please go to the Guest Relations Booth at the park on the day of your visit where they will be able to look up your order and print your tickets for you. A replacement fee will apply. You will need to bring the following: The credit card used to purchase these tickets. Photo ID Your email receipt or your order confirmation number. If you do not have your receipt or an order confirmation number, Guest Relations staff will still be able to look up your order and print your tickets but you must have Photo ID and the credit card that was used to purchase these tickets. A replacement fee will apply.
How much is parking?
Prices can be found on our parking page.
Does Six Flags offer rain checks?
Refunds or rain checks for inclement weather are not offered.
What if I have an unused daily ticket that has expired?
Six Flags admission tickets, complimentary tickets and internet Print-N-Go tickets cannot be extended past their expiration date. You will need to visit Guest Services when you arrive at the park. A Guest with an expired ticket pays a surcharge to validate the expired ticket. Surcharge ranges from $20 to $50 per ticket.
What if I have an unused Season Pass from a prior season?
Six Flags Great America Season Passes are only valid for the year they are purchased. We do not offer upgrades from year to year.
Besides cash, what other forms of payment does Six Flags Great America accept?
Six Flags Great America accepts: Discover, Mastercard, Visa, and American Express.
Do you offer a Travel Agent discount?
No. However, Group Rates are available for travel related groups through our Group Sales office.
What does my Six Flags Great America admission ticket include?
A Six Flags Great America admission ticket includes unlimited fun on rides, attractions and shows with the exception of special events and certain attractions, such as Go Karts, Hurricane Harbor and Dare Devil Dive, that require a fee.
Do you offer military discounts?
Most military bases offer discounted admission tickets at their MWR/ITR offices. There is a 20% military discount off the one day General Admission ticket at the Guest Services Center. A military ID is required to receive the discount.
What is The Flash Pass and how does it work?
What is The Flash Pass and how does it work? On a busy day at the park, you will love having The Flash Pass–– an electronic ride reservation system that holds your place in line at the park's most popular rides while you enjoy other attractions. It is super-convenient! Learn more about The Flash Pass.
Is there a discount for AAA members?
AAA members receive $5 off the general admission with the "Discount and Reward" program when presenting your membership card at any of our ticket booths (good for up to six discounted tickets). AAA members also receive a 10% discount on merchandise purchases of $15 or more.
Does my child need a Season Pass or Daily Ticket?
Children two-years-old and younger receive free admission to Six Flags Great America & Hurricane Harbor. A guest does not need a Season Pass until they turn three years old. Once your child is three years old, the price would be the same as the other passes. If your two-year old is going to turn three during the current season, then we recommend buying the pass now, as it is usually cheaper than it will be later in the season.
Does Six Flags Great America offer group discounts?
Yes, groups of 15 or more people are eligible for a group discount. You may visit the Groups page. Annually, we host hundreds of groups from businesses, schools, unions, churches and social organizations. Call one of our catering specialists today to book your memorable event.
Can I get a discounted ticket if I’m not going to get on any rides?
No, because of the breadth of entertainment offered for all ages, Six Flags maintains the pay-one-price policy for all guests to enjoy the rides, shows, and other entertainment.